Moto2 Privacy Policy — We Keep Your Data Safe
Moto2 treats user privacy as a top priority. This policy clearly explains how we collect, use, store, and protect your personal information when you use our platform in Malaysia.
Effective Date: 1 January 2026. This policy is subject to periodic review.
1. Information We Collect
Moto2 collects various types of information to keep the platform running smoothly and ensure a safe, seamless user experience. The types of information we collect include:
Account Information
During registration, you are required to provide your full name, email address, phone number, date of birth, and password. This information is used to verify your identity and protect your account from unauthorised access. The account verification process (KYC) may also require a copy of a valid identity document.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address, and language settings. This helps us detect suspicious activity, optimise platform performance for Malaysian mobile users, and resolve technical issues more efficiently.
Local Payment Information (MYR)
To process deposits and withdrawals in MYR, we retain the necessary details such as your registered bank account name and account number. We do not store credit/debit card information directly; all financial transactions are processed through certified, secure third-party payment processors.
Usage Data
We record in-platform activity including games played, bets placed, session duration, and interface interactions. This data is used for internal analytics to improve the platform and deliver a more relevant experience to our users.
2. How We Use Your Information
All information collected by moto2 is used solely for legitimate, clearly defined purposes. We use your information to:
- Account Management — Registers, verifies, and securely manages your user account.
- Transaction Processing — Processes deposits and withdrawals in MYR efficiently and accurately.
- Platform Security — Detects and prevents fraud, account abuse, or illegal activity that could affect other users.
- Service Improvements — Analyses usage patterns to improve the platform's interface, performance, and content.
- Communications — To send you important account notices, security information, and service-related updates to your registered email.
- Legal Compliance — To comply with applicable laws and regulations, including KYC and AML reporting requirements as prescribed.
Moto2 will not use your information for third-party marketing without your explicit consent.
3. Cookies & In-Platform Tracking
The moto2 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session Cookies — Keeps your login session active during continued use of the platform. This cookie is deleted when you log out or close your browser.
- Preference Cookies — Saves your preferences such as language and display settings so you don't have to reconfigure them every visit.
- Analytics Cookies — To collect anonymised data on how users interact with the platform for internal improvement purposes.
- Security Cookies — Helps detect fraudulent activity and protects your account from unauthorised access.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features within the moto2 platform.
4. Data Storage, Security & Information Sharing
Storage & Security
All user data is stored on servers protected with SSL 256-bit encryption. moto2 applies strict technical and organisational measures to prevent unauthorised access, loss, alteration, or disclosure of user data. Access to personal data is granted only to staff who require it to perform their duties, and they are bound by strict confidentiality obligations.
User data is retained for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Once that period has elapsed, data will be securely deleted or anonymised.
Third-Party Sharing
Moto2 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Your information may be shared only in the following circumstances:
- Approved payment processors that enable fast, secure MYR transactions.
- Regulatory authorities or governing bodies where required by law or court order.
- Technical service providers who help operate the platform, bound by strict confidentiality agreements.
5. User Rights & How to Contact Us
As a moto2 user, you have certain rights over your personal data. We are committed to fulfilling these rights in a transparent and timely manner.
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within 14 business days.
Right to Rectification
If the personal information we hold about you is inaccurate or outdated, you have the right to request a correction. Log in to your account to update basic details, or contact our support team for changes that require additional verification.
Right to Erasure
You have the right to request deletion of your account and personal data, subject to legal requirements that obligate us to retain certain records for a specified period. Account closure requests must be submitted in writing to our support team.
Privacy Policy Updates
Moto2 reserves the right to update this privacy policy from time to time. Users will be notified of any material changes via an in-platform notice or their registered email address. Continued use of the platform after a policy change takes effect constitutes acceptance of the revised policy. We encourage users to review this page periodically.
Contact Support
For any enquiries, requests, or complaints regarding your data privacy, please contact the moto2 team by email at [email protected]. You can also find additional information through our FAQ section. We will respond within 24–48 business hours.
Your Data, Your Control
Moto2 builds its platform on trust. Sign up with confidence knowing your privacy is our priority — from your first deposit to your last withdrawal.